Privacy Policy

Who we are

This website is operated by Korvai India, a proprietorship registered in India. Our registered office is at Korvai House, Mamangalam – Anchumana Temple Road, Palarivattom, Kochi, Kerala 682025. References to "we", "us", or "our" in this policy mean Korvai India.

We are the data controller for personal information collected through this website. For questions about this policy or your data, contact our Grievance Officer: Nikhil George — korvaiindia@gmail.com · +91 9746712728.

Information we collect

We collect information you provide directly to us when you:

• Place an order — name, billing and shipping address, email address, phone number, and payment details
• Create an account — email address and password
• Subscribe to our newsletter — email address
• Contact us — name, email address, phone number, and the contents of your message
• Leave a review or interact with us on social media

We also collect certain information automatically when you visit the website, including your IP address, browser type, device type, pages visited, and referring URL. This is collected via cookies and similar tracking technologies (see Section 06).

We do not collect sensitive personal data such as financial account credentials, health information, biometric data, or government-issued identification numbers.

How we use your information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send you marketing communications if you have subscribed or purchased from us (you can opt out at any time)
• Improve and personalise your experience on the website
• Detect and prevent fraud and other unauthorised activity
• Comply with our legal obligations under Indian law

We process your personal data on the legal basis of contract performance (for orders), legitimate interests (for fraud prevention and website improvement), consent (for marketing), and legal obligation (for tax and compliance records).

Sharing your information

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:

• Payment processors — Razorpay processes payment transactions. We do not store your full card number or CVV on our servers.
• Shipping and logistics partners — We share your name and delivery address with our courier partners to fulfil your order.
• Shopify — Our website is hosted on Shopify, which stores order and customer data on our behalf. Shopify's privacy policy is available at shopify.com/legal/privacy.
• Legal requirements — We may disclose your information if required by law, court order, or government authority.

All third parties we work with are required to handle your data securely and only for the purposes for which it was shared.

Data retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. Specifically:

• Order data is retained for 7 years for accounting and tax compliance under Indian law
• Account data is retained while your account is active and for a reasonable period after closure
• Marketing preferences are retained until you unsubscribe
• Customer service records are retained for 3 years

Cookies

We use cookies and similar technologies to operate the website, remember your preferences, and understand how visitors use the site. This includes:

• Essential cookies — required for the website to function (shopping cart, login sessions)
• Analytics cookies — used to understand how the website is used (via Shopify Analytics)
• Marketing cookies — used to deliver relevant content and track the effectiveness of our marketing

You can manage or disable cookies in your browser settings. Disabling essential cookies may affect your ability to use the website, including completing a purchase.

Your rights

Under applicable Indian law and as a matter of good practice, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to our legal obligations)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send
• Withdraw consent for data processing where we rely on consent as our legal basis

To exercise any of these rights, please contact our Grievance Officer: Nikhil George — korvaiindia@gmail.com · +91 9746712728. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL/TLS encryption. Payments are processed through Razorpay's PCI-DSS compliant infrastructure and we do not store raw payment card data.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites, including Korvai India (korvaiindia.com) and our Instagram profiles. This privacy policy applies only to korvaiapparel.com. We are not responsible for the privacy practices of any third-party sites, and we encourage you to read their policies before providing any personal information.

Changes to this policy

We may update this policy from time to time. Any material changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are as follows: